Follow a leave request from intake to return
Ask who receives the request, what information is collected, how deadlines are tracked, which notices are prepared and how managers are informed without receiving unnecessary medical details. Review extensions, intermittent leave, payroll changes, benefit deductions and return-to-work steps.
Keep administration and legal judgment separate
The provider should state which determinations it supports, what the employer approves and when legal review is recommended. Confirm record security, location-specific workflow updates and reporting. A platform feature cannot replace careful fact gathering or qualified advice for a complex case.
For related guidance, read employment law compliance support and employee data security.