Ask for a process demonstration
Use a leave request, policy change or missing onboarding document. Ask who receives it, what information is required, who approves the response, where evidence is stored and how overdue work appears. The demonstration should include exceptions, not only the ideal path.
Review boundaries and accountability
Confirm which guidance is included, which work costs extra and when counsel or tax advisers are involved. Ask how the provider tracks legal or policy updates and communicates changes. Employers retain management and legal responsibilities even when administration is outsourced.
For related guidance, read general compliance and legal risk and labor law compliance support.