Distinguish workforce reporting from service reporting
Workforce reports show employees, pay, changes and participation. Service reports show requests, deadlines, exceptions, response times and unresolved work. Buyers need both. Ask whether reports update automatically, can be filtered by location or group and clearly identify the source data.
Require access and portability
The business should not depend on a provider employee to run every report. Review permissions, scheduled delivery, export formats, retention and audit logs. Test whether the organization can retrieve complete usable data if it changes systems or providers.
For related guidance, read technology and data questions and employee data security.